Coaching: Sustain · Core
Measure whether capability is improving
Track whether people are working differently and whether it makes a difference, not just whether they attended training.
About 2-5 daysEvergreenLast reviewed 5 November 2026
Who this applies to
- Skills it builds
- Leadership and coachingData and measurement
- PM types
- All
- Product types
- All
- Starting points
- All
- Ways of working
- All
- Experience
- All
- Size of organisation
- All
Steps, by experience
Beginner (under 1 year)
- Go back to the baseline from your maturity assessment.
- Repeat the assessment after a few months.
- Ask PMs and partners what has changed.
- Collect examples of better outcomes.
- Share the results with the sponsor.
Intermediate (1 to 4 years)
- Measure reaction, learning, behaviour and results.
- Link changes to business outcomes where you can.
- Adjust the programme based on the results.
Experienced (5+ years)
- Report capability progress to leaders alongside business results.
- Compare teams to find what works best.
- Use the evidence to argue for continued investment.
Who can do this
Owner: Product manager
Can be delegated to
- People / HR partner: Run the repeat assessment and survey
- Data Analyst: Link changes to outcomes
Reviewed by: Senior leader / sponsor
Tool examples
- Power BI
- Show capability scores over time.
- Google Docs
- Compare repeat assessment scores with the baseline.
Definition of done
- Repeat assessment done
- Behaviour change evidenced
- Results shared
Common pitfalls
- Measuring attendance only
- No baseline to compare with
- Ignoring bad news